Guys, Mind Your Language

We use some crazy language in our working lives. I’ve often been told over the years that a particular task is ‘not rocket science’. I dare suggest that these days rocket science is not much of a mystery, but the phrase is still common. What someone is really saying to you of course is that […]

Three ways you can support mental health during the COVID-19 pandemic

Both you and your employees have experienced a lot of change and uncertainty this year, but one thing remains the same: your responsibility to support your people. People are struggling. Job security is precarious. And changing restrictions make the future seem unclear. Your employees might be enduring a whirlwind of emotions, but by putting their […]

Five ways to build trust when your employees are working from home

If you have had to introduce working from home procedures this year to your business, you are now also potentially facing the next hurdle: performance management. With the change to remote working needing to be uncomfortably quick, working-from-home arrangements are unchartered territory for the majority of businesses accustomed to working face-to-face. As the business owner […]

Three Key Ways to Help Navigate Change

Business owners and their teams often fear change. Change can be a shock to the system in the way it disrupts processes, displaces people and shakes up comfortable structures. As you navigate an era of unprecedented technological and social upheaval, you need to make confident decisions to see your business successfully through to the other […]

Help your people get back to work… carefully

We’ve been through a lot of change recently due to the pandemic. Most of us have changed quickly to comply with the various safety interventions. However we now need to change again to re-enter our work environments or the workforce more generally. This change may be just as hard, if not harder, than before. Manage this transition carefully.

Are your customers getting the experience they need to buy from you? Are you training your staff to provide it?

I wonder in all the new world of technology with AR, VR, IoT and websites we have lost a simple sales concept – people buy things not because of the product or service but because they feel something from the buying experience. If you are a business owner that has a retail presence, or even if you […]